ibox138 Privacy Policy

This page describes what we collect when you use ibox138 and how we keep that data protected. We at ibox138 are committed to safeguarding your personal information and operating transparently about our data practices. When you create an account, deposit funds, or interact with our live-dealer tables and sportsbook, we collect certain information to provide our service, process payments, and comply with regulatory requirements.

Our privacy practices are designed to protect your account security and financial information. We do not sell your data to third parties for marketing purposes. We use your information only to operate ibox138, process your transactions, and communicate with you about your account.

Our services are available only where local law permits. You are responsible for verifying that your access and use of ibox138 comply with your own jurisdiction's regulations.

What Data We Collect

We collect information you provide directly when you create an account on ibox138. This includes your name, email address, phone number, date of birth, and residential address. We also collect payment information—such as your bank account details or e-wallet credentials—when you deposit or withdraw funds using DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet.

We collect information about your activity on ibox138, including the games you play, bets you place, deposits and withdrawals you make, and your account balance. We also collect technical information—such as your IP address, device type, browser, and operating system—to operate our platform and detect fraud.

How We Use Your Data

We use your data to operate ibox138 and provide our services. This includes processing your deposits and withdrawals, settling your bets, managing your account, and communicating with you about your account activity. We also use your data to detect and prevent fraud, comply with legal obligations, and improve our platform.

We may contact you via email or phone to verify your account, confirm transactions, or notify you of important account changes. We do not use your data for marketing purposes without your consent. If you wish to opt out of non-essential communications, you can adjust your preferences in your account settings.

Third-Party Processors and Data Sharing

We share your data with third-party service providers who assist us in operating ibox138. These include payment processors (who handle your deposits and withdrawals), identity verification services (who confirm your identity during account verification), and hosting providers (who store our servers). We require all third-party processors to maintain strict confidentiality and use your data only for the purposes we specify.

Our servers may be located outside your jurisdiction. By using ibox138, you consent to the transfer of your data to countries where we operate. We maintain the same level of data protection regardless of server location.

We may disclose your data if required by law—such as a court order or regulatory investigation. We will notify you of such requests where legally permissible.

Cookies and Tracking Technologies

We use cookies to remember your login information, track your session, and personalise your experience on ibox138. Cookies are small files stored on your device that allow us to recognise you when you return to our platform. You can disable cookies in your browser settings, but this may limit your ability to use ibox138.

We also use analytics tools to understand how players use our platform. This helps us improve our service and identify technical issues. These tools collect information about your browsing behaviour but do not identify you personally.

We at ibox138 believe that transparency about data practices builds trust with our players.

Your Rights and Data Access

You have the right to access, correct, or delete your personal data on ibox138. You can update your account information directly in your account settings. If you wish to request a copy of all data we hold about you, or if you wish to delete your account and associated data, contact our support team via the in-app chat or email.

We will respond to data access and deletion requests within 30 days. Please note that we may retain certain data for legal or regulatory reasons, even after account closure. For example, we retain transaction records for financial compliance purposes.

Data Security and Encryption

We protect your data using industry-standard encryption and security practices. Your account password is encrypted, and your payment information is transmitted securely using SSL encryption. Our servers are protected by firewalls and intrusion detection systems.

However, no security system is completely impenetrable. We cannot guarantee absolute security of your data. You are responsible for maintaining the confidentiality of your account password. If you suspect unauthorised access to your account, contact our support team immediately.

Data Retention

We retain your personal data for as long as your account is active. After account closure, we retain transaction records and identity verification documents for a minimum of five years to comply with financial and regulatory requirements. We delete other personal data within 90 days of account closure, unless we are required by law to retain it longer.

Changes to This Policy

We may update this privacy policy at any time. Changes take effect upon posting to this page. Your continued use of ibox138 after changes are posted constitutes acceptance of the updated policy. We encourage you to review this policy regularly to stay informed of any updates.

Contact ibox138

If you have questions about our privacy practices or wish to exercise your data rights, contact our support team via the in-app chat function or email. Our team is available to assist with privacy concerns in Indonesian and English. We aim to respond to privacy inquiries within five business days.

By using ibox138, you acknowledge that you have read and understood this privacy policy and agree to our data practices.